Refund policy

Return & Refund Policy

Last Updated: September 12, 2026

 

At Atron (owned and operated by Azuron Luxmart Pvt. Ltd.), we strive to ensure our customers are completely satisfied with their purchases. If you receive a damaged, defective, or incorrect product, our simple Return & Refund process is designed to protect your purchase.

Return Eligibility & Request Window

  • 72-Hours Replacement Policy: We offer a 72 hours replacement guarantee from the date of delivery for items that are defective, damaged in transit, or missing parts.

  • Non-Returnable Conditions: Returns or replacements will not be accepted if:

    • The product shows signs of physical damage caused by improper usage, water damage, or electrical surges.

    • The serial number or IMEI rate tag has been tampered with or removed.

    • The request is raised after 3 Days from the delivery date.

    • Product accessories, original boxes, user manuals, or complimentary gifts are missing.

  • Process for Reporting Damaged / Defective Items

    1. Unboxing Video Requirement: To process claims regarding missing items or transit damage faster, customers are strongly encouraged to record a continuous unboxing video upon receiving the package.

    2. Raising a Request: Email us at azuronluxmart@gmail.com or info@atron.in call us at +91-9990612699 within 48 hours of delivery with your Order ID and photos/videos of the defect.

    Inspection & Pickups

    • Upon receiving your claim, our customer service team will arrange a reverse pickup through our logistics partners.

    • If reverse pickup is unavailable at your pincode, you may self-ship the item. Reasonable courier costs incurred by you will be reimbursed upon verification of valid shipping receipts.

    • All returned items undergo quality testing upon arrival at our warehouse before replacement or refund approval.

    Refunds

    • Prepaid Orders: Approved refunds will be credited back to the original payment method (Credit/Debit Card, Net Banking, UPI) within 7–10 business days following quality verification.

    • Cash on Delivery (COD) Orders: For COD orders, approved refunds will be transferred via NEFT/UPI to the bank account details provided by the customer within 7-10 business days.